FAQ & SHIPPING
RETURNS & EXCHANGES
Our Policy

If your product is defective or damaged in transit, you may submit a return/exchange, within 30 days of delivery, for a full refund or equal valued exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are ineligible for return. If you are returning an item because it is damaged or defective or you did not receive the product ordered, and we approve the return, we will provide a prepaid return label. We cannot accept returns for orders damaged or missing in transit via a mail forwarder.

All products must be returned unused, unopened (product seals), and in their original packaging otherwise we may not be able to accept them. Returns that are used, damaged or altered in any way are not eligible for return and may be sent back to the customer. If you have used a product and are not completely satisfied, please contact us and one of our specialists will work with you to find a product that is tailored to you. Product samples are not eligible for return.

Returning Your Purchase

After reading through our above Return Policy, please send us an email by going to our Contact section at the bottom of the homepage. In your email, please state your name, whether the item is damaged/defective, as well as your order number. We will then provide you with further instructions as to how to ship back your purchase.

Return items must be postmarked within 30 days of the date the order was delivered to you, otherwise they may not be eligible for return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 10 business days.

Refunds

Your refund will be credited to the original payment method or as a BD You credit. A 15% restocking fee may be applied.

All orders that have been sent to a destination within the US or Canada, will have their sales taxes refunded. Customs duties and sales taxes from orders placed outside of the US or Canada are non-refundable. These fees may be recovered by contacting your local customs bureau.

Please note that refunds can take up to 10 business days to show up on your account as a result of varying processing times of payment providers.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again. If funds are still not visible, contact your credit card company, as it may take some time before your refund is officially posted. The next step is to contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at  support@bodydetails.com.

Late Returns

All returns must be sent back within 30 days of delivery of your purchase.

Gift Returns

If you have received an item from Body Details as a gift, it may be exchanged for store credit as long as the product is returned unused, unopened (product seals), and in its original packaging. Store credit will then be applied to your account toward future purchases.

Shipping Information (US)

*We offer FREE Standard Shipping on all U.S. merchandise orders $35 and over (excluding taxes and shipments to Alaska, Hawaii, Puerto Rico, and US Territories).

Shipping Costs & Delivery Times

Orders must be placed by 12pm EST to start processing on the same day, most orders will be shipped within 1-2 business days of receiving the order. Delivery times are based on orders placed between Monday – Friday.

If your order contains a hazmat item, it will ship ground (2-8 days total delivery time.)

  • What qualifies as a hazmat item?
    Certain items considered hazardous materials include aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, perfumes, nail polish remover, etc.) are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations. For P.O. Box addresses, USPS Ground (Parcel Post) is the only shipping method available. Unfortunately, these items cannot be shipped to Alaska, Hawaii, or Puerto Rico

International Shipping

International shipping costs will automatically be calculated based on the weight of your order. All international orders will be shipped through DHL. Unfortunately, we are not legally allowed to ship any hazmat (hazardous materials) internationally, which includes alcohol-based perfumes, nail polishes as well as aerosol cans (such as pressurized hair sprays and certain air fresheners). The customer is also responsible for any additional local taxes or fees levied upon delivery, by their local jurisdiction, for purchasing items outside their country.

Business Days & Holidays

All orders ship Monday – Friday, excluding federal holidays within the United States.

Packages do not ship from our distribution center on the following holidays (UPS orders only):

  • New Year’s Day
  • Martin Luther King Jr. Day
  • President’s Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving
  • Christmas

Tracking Orders

Tracking and order information will be sent via email when your order is ready to be shipped.

For more information or questions, please email info@bodydetails.com

10% off your first order with code: WELCOME

Oil-Free Hydrating Serum for Flawless Skin

Embrace The Glow

Low molecular weight hyaluronic acid is significantly smaller in size than standard HA, which allows it to penetrate the skin to a much deeper level. Our hyaluronic acid soaks in easily to instantaneously recharge moisture levels and restore skin’s suppleness. In addition, hyaluronic acid is a hydrophilic hu­mectant that continuously draws water from the air, thereby steadily replenishing hydration over time.

$69.00

While this formulation embodies simplicity, it is much more than just a hydration serum. Hyaluronic acid itself has been known to act as a carrier for other ingredients, which boosts the performance of other products when used together. It also smooths and plumps for a flawless, oil-free base, while providing an extra burst of hydration for drier skin types when layered with other products.
HOW IT WORKS

Hyaluronic Acid is found naturally within the human body, and becomes depleted overtime. It is a hydrophilic glycosaminoglycan, a compound that occurs as one of the chief components of connective tissue. The greatest concentrations of hyaluronic acid are found within the skin. It is these high levels that give younger skin its sup­pleness and elasticity. As we age, the body’s ability to produce hyaluronic acid drops considerably, decreasing skin’s moisture levels. Hyaluronic acid is hydrophilic in na­ture, meaning that it has the unique ability to draw water to itself like a magnet.

FOR BEST RESULTS

Apply 3-5 drops with fingertips using circular motion until fully absorbed.

INGREDIENTS

High Molecular Weight Hyaluronic Acid (Sodium Hyaluronate HMW)

Known for its ability to hold up to 1000 times its weight in water, hyaluronic acid is a humectant that draws moisture into the skin. Sodium Hyaluronate is the purest form of water soluble hyaluronic acid, and is easily absorbed to re­plenish skin’s hydration levels.

Low Molecular Weight Hyaluronic Acid (Sodium Hyaluronate LMW) LMW Hyaluronic Acid penetrates deeper, reaching the living skin and inducing a biological response. Moreover, the hydrating effects of HA support the en­zymes associated with corneocyte desquamation, which is the skin’s natural shedding process, resulting in a brighter and more even skin tone. Known for its ability to hold up to 1000 times its weight in water, hyaluronic acid is a hu­mectant that draws moisture into the skin.

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