FAQ & SHIPPING
RETURNS & EXCHANGES
Our Policy

If your product is defective or damaged in transit, you may submit a return/exchange, within 30 days of delivery, for a full refund or equal valued exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are ineligible for return. If you are returning an item because it is damaged or defective or you did not receive the product ordered, and we approve the return, we will provide a prepaid return label. We cannot accept returns for orders damaged or missing in transit via a mail forwarder.

All products must be returned unused, unopened (product seals), and in their original packaging otherwise we may not be able to accept them. Returns that are used, damaged or altered in any way are not eligible for return and may be sent back to the customer. If you have used a product and are not completely satisfied, please contact us and one of our specialists will work with you to find a product that is tailored to you. Product samples are not eligible for return.

Returning Your Purchase

After reading through our above Return Policy, please send us an email by going to our Contact section at the bottom of the homepage. In your email, please state your name, whether the item is damaged/defective, as well as your order number. We will then provide you with further instructions as to how to ship back your purchase.

Return items must be postmarked within 30 days of the date the order was delivered to you, otherwise they may not be eligible for return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 10 business days.

Refunds

Your refund will be credited to the original payment method or as a BD You credit. A 15% restocking fee may be applied.

All orders that have been sent to a destination within the US or Canada, will have their sales taxes refunded. Customs duties and sales taxes from orders placed outside of the US or Canada are non-refundable. These fees may be recovered by contacting your local customs bureau.

Please note that refunds can take up to 10 business days to show up on your account as a result of varying processing times of payment providers.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again. If funds are still not visible, contact your credit card company, as it may take some time before your refund is officially posted. The next step is to contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at  support@bodydetails.com.

Late Returns

All returns must be sent back within 30 days of delivery of your purchase.

Gift Returns

If you have received an item from Body Details as a gift, it may be exchanged for store credit as long as the product is returned unused, unopened (product seals), and in its original packaging. Store credit will then be applied to your account toward future purchases.

Shipping Information (US)

*We offer FREE Standard Shipping on all U.S. merchandise orders $35 and over (excluding taxes and shipments to Alaska, Hawaii, Puerto Rico, and US Territories).

Shipping Costs & Delivery Times

Orders must be placed by 12pm EST to start processing on the same day, most orders will be shipped within 1-2 business days of receiving the order. Delivery times are based on orders placed between Monday – Friday.

If your order contains a hazmat item, it will ship ground (2-8 days total delivery time.)

  • What qualifies as a hazmat item?
    Certain items considered hazardous materials include aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, perfumes, nail polish remover, etc.) are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations. For P.O. Box addresses, USPS Ground (Parcel Post) is the only shipping method available. Unfortunately, these items cannot be shipped to Alaska, Hawaii, or Puerto Rico

International Shipping

International shipping costs will automatically be calculated based on the weight of your order. All international orders will be shipped through DHL. Unfortunately, we are not legally allowed to ship any hazmat (hazardous materials) internationally, which includes alcohol-based perfumes, nail polishes as well as aerosol cans (such as pressurized hair sprays and certain air fresheners). The customer is also responsible for any additional local taxes or fees levied upon delivery, by their local jurisdiction, for purchasing items outside their country.

Business Days & Holidays

All orders ship Monday – Friday, excluding federal holidays within the United States.

Packages do not ship from our distribution center on the following holidays (UPS orders only):

  • New Year’s Day
  • Martin Luther King Jr. Day
  • President’s Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving
  • Christmas

Tracking Orders

Tracking and order information will be sent via email when your order is ready to be shipped.

For more information or questions, please email info@bodydetails.com

10% off your first order with code: WELCOME
Here at Body Details, we take skincare seriously. That’s why we’ve curated the most effective products to aid in your battle against sun damage, signs of premature aging, dehydration, and more. Shop our complete skincare line for sunscreen, moisturizer, cleanser, toner, and proprietary blends of supplements that will lift, brighten, and firm your skin. Building excellent skin health is a lifestyle and Body Details You (BD You) products are the perfect addition to your routine.
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Ensure that your skin remains protected by using BD You products throughout the day. From morning to evening, and every hour in between, we have a product designed to give your skin the nourishment it craves. Start the morning out with our gentle cleanser and prepare to face the world when you apply BD You Sunscreen Cream. Target trouble spots with our blend of anti-aging peptides in the evening and allow Shine On by BD You to help address fine lines and wrinkles.

We choose potent plant extracts and active ingredients in their most effective form to support the lifecycle of your skin. With formulas that help protect against visible signs of oxidative damage and powerful moisturizers, you’ll be looking more radiant in no time. Additionally, improve your skin’s natural protective barrier for a healthy texture without grease or clogged pores. Designed with both sensitive skin and blemish-prone skin in mind, BD You is ideal for all.

Your skincare regimen should be a part of the day that you look forward to. It’s a time when you get to give back to your skin, to treat it to what it truly deserves. We believe that means lathering on the very best products and using superior ingredients for results that you can see and feel. That’s why we created BD You.

As industry leaders in laser skin treatment throughout South Florida, we have spent many years studying how epidermal cells react to various formulas and environmental stressors like the sun. As a state with beautiful temperatures year-round and endless stretches of sandy beach, we know that our patients can’t wait to get outside and flaunt their flawless skin. Now, you can take the expertise of Body Details medical experts with you wherever you go, with skincare products that simply work.

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